BBB Tips for Successful Mother’s Day Shopping
It’salmost Mother’s Day! Whether you are ordering flowers, shopping for customjewelry, or arranging for a special spa day appointments for the wonderfulwomen in their life, be a smart consumer. BBB sees lots of scams that focus onholiday shopping, and is warning consumers to proceed with caution beforefalling victim to a Mother’s Day vender scam, especially when shoppingonline.
BBBurges consumers to take extra precaution with placing floral orders, especiallyonline. “Not all online florists are the same,” says Rosemary Nye, spokespersonfor the local Better Business Bureau. “While some people are extremely happywith their online floral purchases, others find themselves disappointed whenthe flowers don’t arrive on time, or don’t arrive at all.” In 2011, more than96,000 consumers searched for trustworthy florists on www.bbb.org. Most major floral delivery services are BBB Accredited Businesses,as are more than 500 local florists across the U.S. and Canada.
Whenfinalizing gifts and shopping online, BBB recommends adhering to the following:
Do your homework. Before ordering flowers, jewelry or any othergifts for Mother’s Day, check out the company’s BBB Business Review at www.bbb.org. This is a great wayto help prevent disappointment with the product or customer service.
Allow time for shipping and delivery. Check with theretailer or website to be certain that you have allowed enough time fordelivery. Make sure that this date is specified clearly and guaranteed when youorder. If you order ahead of time, delivery and other charges will be less thanlast-minute or overnight shipping. Some florists offer discounts for deliveriesa couple of days before a major holiday, since that helps them deal with therush.
Have a back-up plan. Make sure you understand the store's guarantee.Find out how customer complaints are handled and what recourse you will have ifthe arrangement is not satisfactory. It’s best to use a credit card whenordering online, because you can dispute charges if the vendor doesn’t comethrough. Charges made on a debit card are the same as cash and you have norecourse through your bank if there is a problem.
Make sure the business has your information. When it comes to flower delivery, there are timeswhen delivery instructions need to be confirmed or a delivery driver needs additionaldirections. Making sure the florist has a call-back phone number or your cellphone to help them make sure your mom gets what you expect.
Formore tips you can trust, visit www.bbb.org.