Hawaii's BBB Activity Report for September 2012

10/20/2012

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Most Asked About Industries:

Types of Business

Inquiries

General Contractors

1764

Roofing Contractors

1529

Electricians

1382

Dating Service

1343

Plumbing Contractors

1268

Solar Energy System Design & Installation

1117

Property Management

982

Solar Energy Equipment & Systems Dealers

976

Travel Agencies & Bureaus

843

Construction & Remodeling Services

816




Most Complained About Businesses

 

Type of Business

Complaints

Resolution Rates

Auto Dealers - New Cars

9

80%

Real Estate

9

100%

Banks

8

100%

Auto Renting & Leasing Companies

8

100%

Property Management Companies

7

100%

Restaurants

4

100%

Airlines

4

100%

Telephone Companies

4

NA

Travel Clubs

4

80%


Presentations Given During September - and amount of people reached or in attendance. 

Presentation to Big Island Foster Grandparents Group

Monday September 17, 2012

ADRC Building Hilo

28

Kauai PrimeTime Wellness Fair

Tuesday September 25, 2012

Kauai Beach Resort

158

Hawaii Senior Fair/Good Life Expo

Friday September 28 - Sunday September 30, 2012

Blaisdell Exhibition Hall

500


Overall volume of activities Compared to September 11:

  • Web Traffic: 23.91% increase
  • Complaint Opened:(22% decrease
  • Requests for information: 26% increase
  • Requests for BBB Accredited Business lists:  19% increase
  • Request A Quote requests:  9% increase
  • Mobile BBB Business Review25% increase

                    

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