|
Hawaii’s Top 10 Scams |
|
|
|
Type of Scam |
Complaints, reports and inquiries |
|
1. |
Fake Lotteries, Sweepstakes and Prizes |
1848 |
|
2. |
Auto Warranty Robocalls |
287 |
|
3. |
Work At Home Opportunities |
202 |
|
4. |
Loan Modification Offers |
147 |
|
5. |
Phishing or Vishing |
84 |
|
6. |
Fake Checks |
69 |
|
7. |
Bogus Collection Calls |
56 |
|
8. |
Nigerian Letters / 419 Scheme |
50 |
|
9. |
Credit Assistance |
47 |
|
10. |
Phony Grants |
25 |
|
Most Complained About Businesses |
|
|
|
|
|
Type of Business |
Complaints |
|
Resolved |
|
1. (1) |
Auto Dealers-New Cars |
84 |
|
98% |
|
2. (2) |
Airlines |
83 |
|
90% |
|
3. (>25) |
Travel Clubs |
75 |
|
60% |
|
4. (9) |
Toys-Retail |
64 |
|
89% |
|
5. (4) |
Restaurants |
39 |
|
72% |
|
6. (12) |
Travel Agencies & Bureaus |
39 |
|
38% |
|
7. (8) |
Banks |
38 |
|
100% |
|
8. (>25) |
Major Appliance-Svc & Repair |
37 |
|
59% |
|
9. (7) |
Hotels |
36 |
|
89% |
|
10. (9) |
Real Estate Management |
33 |
|
85% |
|
2008 rankings in parentheses. |
|
Top 10 Complaint Issues |
|
|
|
Issue |
Complaints |
|
1. |
Billing or Collection |
431 |
|
2. |
Sales Practice |
411 |
|
3. |
Service Quality |
391 |
|
4. |
Customer Service |
389 |
|
5. |
Refund or Exchange |
357 |
|
6. |
Delivery |
213 |
|
7. |
Contract |
199 |
|
8. |
Product Quality |
166 |
|
9. |
Repair |
148 |
|
10. |
Advertising Claim |
105 |
Complaints about Hawaii businesses by county:
|
Most Asked About Businesses |
|
|
Rank |
Type of Business |
Inquiries |
|
1. (1) |
Wedding Consultants |
5565 |
|
2. (2) |
Travel Agencies & Bureaus |
5467 |
|
3. (3) |
Roofing Contractors |
5335 |
|
4. (8) |
General Contractors |
4963 |
|
5. (6) |
Pest Control Services |
4125 |
|
6. (5) |
Plumbing Contractors |
3989 |
|
7. (15) |
Electric Contractors |
2835 |
|
8. (12) |
Auto Body Repair & Painting |
2728 |
|
9. (7) |
Mortgage Brokers |
2721 |
|
10. (10) |
Construction & Remodeling Services |
2641 |
|
2008 rankings in parentheses. |
Inquiries about Hawaii businesses by county:
Other BBB services
• Complaints: 6,139 - 12% increase from 2008
• Requests for information: 233,421 - 40% increase from 2008
• Requests for BBB Accredited Business lists: 60,783 - 249% increase from 2008
• BBBOnLine clicks: 316,423 - 190% increase from 2008
BBB Accreditation:
• Businesses approved for BBB accreditation: 454
• Businesses denied BBB accreditation: 10
• Businesses revoked of BBB accreditation: 8
• Businesses new to BBBOnLine: 254
