A monthly summary of activities at Hawaii's BBB.
|
Most Complaints |
|
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
12 |
|
Jewelers – Retail |
6 |
|
Timeshare Companies |
6 |
|
Auto Renting & Leasing Companies |
6 |
|
Vacation Rental Services |
5 |
|
Insurance Services |
4 |
|
Towing Services |
4 |
|
Movers |
4 |
|
Toys – Retail |
4 |
|
Major Appliance Repairs & Services |
4 |
|
Sweepstakes Companies |
4 |
|
Furniture – Retail |
4 |
|
Property Management Services |
4 |
|
Auto Repair & Services |
4 |
|
Top Complaint Issues |
Complaints |
|
Billing or Collection |
38 |
|
Sales Practice |
30 |
|
Service Quality |
30 |
|
Customer Service |
29 |
|
Refund or Exchange |
23 |
|
Delivery |
16 |
|
Contract |
14 |
|
Product Quality |
14 |
|
Repair |
13 |
|
Advertising Claim |
7 |
|
Guarantee or Warranty |
7 |
Complaints about Hawaii businesses by county:
|
Most Inquiries |
|
|
Type of Business |
Inquiries |
|
Plumbing Contractors |
453 |
|
General Contractors |
450 |
|
Pest Control Services |
428 |
|
Roofing Contractors |
416 |
|
Wedding Consultants |
404 |
|
Travel Agencies & Bureaus |
389 |
|
Auto Body Repair & Painting |
378 |
|
Jewelers-Retail |
368 |
|
Electric Contractors |
326 |
|
Auto Dealers-New Cars |
275 |
|
Auto Repair & Service |
275 |
Inquiries about Hawaii businesses by county:
Other BBB services
• Complaints opened: 222
• Requests for information: 22,788
• Requests for BBB Accredited Business lists: 5,181
• BBBOnLine clicks: 40,510
BBB Accreditation:
• Businesses approved for BBB accreditation: 26
• Businesses revoked of BBB accreditation: 1
