In Hawaii
2/10/2010
A monthly summary of activities at Hawaii's BBB.
Most Complained About Businesses
Type of Business
Complaints
Travel Clubs
12
Auto Renting & Leasing Companies
9
Toys – Retail
8
Airlines
Auto Dealers – New
7
Restaurants
Property Management Services
6
Banks
5
Jewelers – Retail
Department Stores
Hotels
Top Complaint Issues
Billing or Collection
38
Customer Service
Service Quality
29
Sales Practice
28
Refund or Exchange
21
Contract
18
Repair
15
Advertising Claim
14
Delivery
10
Product Quality
Guarantee or Warranty
Most Asked About Businesses
Inquiries
Wedding Consultants
774
General Contractors
761
Travel Agencies & Bureaus
617
Plumbing Contractors
521
Pest Control Services
404
Construction & Remodeling Services
398
Electric Contractors
391
Auto Repair & Service
370
Auto Body Repair & Painting
368
Roofing Contractors
356
BBB Consumer Services• Complaints opened: 254• Requests for information: 28,931• Requests for BBB Accredited Business lists: 7,075• BBBOnLine clicks: 33,688• BIA-Hawai‘i Home Building and Remodeling Show:More than 1,000 people visited Hawaii’s BBB booth for information and tips for hiring contractors.
BBB Accredited Business Services• The Business Bulletin newsletter: 1,014 readers• Online seminars ▪ Succession Strategies for Closely Held Businesses Businesses attended: 15 ▪ Strategy and Vision: The Family Business Strategic Plan Businesses attended: 25
BBB Accreditation• New BBB Accredited Businesses: 38• Businesses revoked of BBB accreditation: 1• New BBBOnLine participants: 13• New BBB Accredited Charities: 5
