|
Most Complained About Businesses |
|
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
14 |
|
Major Appliance Service & Repair |
11 |
|
Airlines |
6 |
|
Banks |
6 |
|
Travel Clubs |
6 |
|
Toys - Retail |
6 |
|
Restaurants |
5 |
|
Hotels |
4 |
|
Timeshare Companies |
4 |
|
Movers |
4 |
|
Top Complaint Issues |
Complaints |
|
Customer Service |
34 |
|
Service Quality |
32 |
|
Billing or Collection |
31 |
|
Repair |
27 |
| Sales Practice |
26 |
| Refund or Exchange |
24 |
|
Delivery |
18 |
|
Contract |
15 |
| Advertising Claim |
14 |
|
Product Quality |
13 |
|
Guarantee or Warranty |
7 |
Complaints about Hawaii businesses: 196
|
Most Asked About Businesses |
|
|
Type of Business |
Inquiries |
|
General Contractors |
984 |
|
Pest Control Services |
932 |
|
Electrical Contractors |
809 |
|
Roofing Contractors |
784 |
|
Travel Agencies & Bureaus |
744 |
|
Plumbing Contractors |
699 |
|
Travel Clubs |
686 |
|
Wedding Consultants |
663 |
|
Auto Body Repair & Painting |
661 |
|
Construction & Remodeling Services |
495 |
Inquiries about Hawaii businesses: 32,043
BBB Consumer Services
• Complaints opened: 244
• Requests for information: 41,046
• Requests for BBB Accredited Business lists: 8,239
• BBB consumer programs, participation and presentations:
▪ National Active and Retired Federal Employees Association, Lanakila chapter
▪ BBB Military Line presentation at Pearl Harbor
