|
Most Complained About Businesses |
|
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
8 |
|
Travel Clubs |
7 |
|
Airlines |
7 |
|
Banks |
5 |
|
Restaurants |
5 |
|
Toys - Retail |
5 |
|
Hotels |
5 |
|
Vacation Rentals |
4 |
|
Auto Renting & Leasing |
4 |
|
Jeweler - Retail |
4 |
|
Auto Repair & Services |
4 |
|
Computers Software & Services |
4 |
|
Sweepstakes |
4 |
|
Top Complaint Issues |
Complaints |
|
Customer Service |
41 |
|
Billing or Collection |
34 |
|
Service Quality |
33 |
|
Sales Practice |
33 |
|
Refund or Exchange |
22 |
|
Delivery |
17 |
|
Repair |
17 |
|
Contract |
15 |
|
Product Quality |
14 |
|
Advertising Claim |
13 |
|
Guarantee or Warranty |
6 |
Complaints about Hawaii businesses: 229
|
Most Asked About Businesses |
|
|
Type of Business |
Inquiries |
|
General Contractors |
1,002 |
|
Pest Control Services |
865 |
|
Plumbing Contractors |
691 |
|
Roofing Contractors |
653 |
|
Wedding Consultants |
652 |
|
Travel Agencies & Bureaus |
618 |
|
Computers Software & Services |
596 |
|
Auto Body Repair & Painting |
578 |
|
Electrical Contractors |
519 |
|
Property Management Companies |
487 |
Inquiries about Hawaii businesses: 29,832
BBB Consumer Services
• Complaints opened: 255
• Requests for information: 40,671
• Requests for BBB Accredited Business lists: 10,167
• BBB consumer programs, participation and presentations:
▪ 2010 Financial Literacy Fair
▪ BBB Military Line presentation at Schofield Barracks
