Hawaii's BBB Activity Report for November 2010

12/14/2010

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A monthly summary of activities at Hawaii's BBB.

Most Complained About Businesses

Type of Business

Complaints

Toys - Retail

10

Auto Dealers - New Cars

9

Sweepstakes

6

Travel Clubs

5

Dentists

4

Restaurants

4

Airlines

3

Vacation Rentals

3

Timeshare Companies

3

Hotels

3

Auto Renting & Leasing

3

Jewelers – Retail

3

Tires Dealers

3

Pest Control Companies

3

Property Management Companies

3

Real Estate Brokers

3

Electronic Equipment & Supplies - Dealers

3

Auto Dealers - Used

3


Top Complaint Issues

Complaints

Billing or Collection

37

Sales Practice

25

Refund or Exchange

23

Customer Service

21

Contract

19

Service Quality

18

Advertising Claim

13

Repair

10

Delivery

10

Guarantee or Warranty

8

Product Quality

5



Most Asked About Businesses

Type of Business

Inquiries

Travel Clubs

661

General Contractors

606

Roofing Contractors

581

Travel Agencies and Bureaus

511

Plumbing Contractors

458

Pest Control Services

427

Auto Body Repair & Painting

366

Electricians

360

Wedding Consultants

345

Property Management

329



BBB Consumer Services
• Complaints opened: 193
• Requests for information: 25,952
• Requests for BBB Accredited Business lists: 5,116
• Total BBBOnLine Seal Clicks for Hawaii Participants: 2,715
• Requests for Quotes: 167

BBB Accredited Business Services
• The Business Bulletin newsletter: 807 readers
• Webinars
▪ Does Google Love Your Website?
▪ Effective Financial Planning

BBB Accreditation
• New BBB Accredited Businesses : 22
• Businesses revoked of BBB accreditation : 0
• New BBBOnLine participants: 86
• New BBB Accredited Charities: 0

Visitors to Hawaii's BBB website: 31,011

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