|
Most Complained About Businesses |
|
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
9 |
| Cellular Telephone Service & Supplies |
9 |
| Travel Clubs |
9 |
|
Airlines |
6 |
|
Major Appliances – Service & Repair |
5 |
| Advance Fee Loans / Nigerian scam |
5 |
|
Toys – Retail |
4 |
|
Banks |
4 |
|
Auto Dealers – Used Cars |
3 |
|
Department Stores |
3 |
| Florists – Retail |
3 |
|
Jewelers – Retail |
3 |
|
Restaurants |
3 |
|
Vacuum Cleaner Dealers – Household |
3 |
| Auto Repair & Service |
3 |
| Real Estate Brokers |
3 |
|
Security Control Equipment & System Monitors |
3 |
|
Wedding Consultants |
3 |
|
Vacation Rentals |
3 |
|
Top Complaint Issues |
Complaints |
|
Customer Service |
36 |
|
Billing or Collection |
35 |
|
Service Quality |
29 |
|
Contract |
24 |
|
Sales Practice |
21 |
|
Refund or Exchange |
20 |
|
Repair |
17 |
|
Product Quality |
15 |
|
Delivery |
12 |
|
Advertising Claims |
8 |
|
Guarantee or Warranty |
4 |
Complaints about Hawaii businesses: 186
|
Most Asked About Businesses |
|
|
Type of Business |
Inquiries |
|
General Contractors |
1002 |
|
Roofing Contractors |
903 |
|
Electrical Contractors |
708 |
|
Plumbing Contractors |
650 |
| Travel Clubs |
636 |
| Pest Control Services |
611 |
|
Travel Agencies & Bureaus |
601 |
|
Auto Body Repair & Painting |
562 |
|
Wedding Consultants |
536 |
|
Construction & Remodeling Services |
485 |
Inquiries about Hawaii businesses: 27,410
BBB Consumer Services
• Complaints opened: 226
• Requests for information: 34,922
• Requests for BBB Accredited Business lists: 6,904
• BBB consumer programs, participation and presentations:
▪ Secure Your ID Day
▪ BBB Military Line presentation at Pearl Harbor
▪ Kauai PrimeTime Wellness Fair
