|
Most Complained About Businesses |
|
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
12 |
|
Auto Renting & Leasing |
7 |
|
Auto Dealers – Used Cars |
7 |
|
Major Appliances - Service & Repair |
7 |
|
Airlines |
6 |
|
Property Management |
6 |
|
Travel Clubs |
5 |
|
Auto Repair & Service |
5 |
|
Department Stores |
4 |
|
Hotels |
4 |
|
Auto Body Repair & Painting |
4 |
|
Timeshare Companies |
4 |
|
Pest Control Services |
4 |
|
Furniture – Retail |
4 |
|
Freight Forwarding Companies |
4 |
|
Top Complaint Issues |
Complaints |
|
Customer Service |
54 |
|
Billing or Collection |
39 |
|
Sales Practice |
33 |
|
Service Quality |
26 |
|
Contract |
21 |
|
Refund or Exchange |
19 |
|
Delivery |
17 |
|
Product Quality |
14 |
|
Repair |
13 |
|
Guarantee or Warranty |
8 |
|
Advertising Claims |
6 |
Complaints about Hawaii businesses: 222
|
Most Asked About Businesses |
|
|
Type of Business |
Inquiries |
|
General Contractors |
894 |
|
Roofing Contractors |
712 |
|
Pest Control Services |
648 |
|
Electrical Contractors |
610 |
|
Plumbing Contractors |
589 |
|
Travel Agencies & Bureaus |
569 |
|
Auto Body Repair & Painting |
537 |
|
Travel Clubs |
517 |
|
Wedding Consultants |
512 |
|
Solar Contractors |
492 |
Inquiries about Hawaii businesses: 26,872
BBB Consumer Services
• Complaints opened: 254
• Requests for information: 34,876
• Requests for BBB Accredited Business lists: 7,282
• BBB consumer programs, participation and presentations:
▪ National Active and Retired Federal Employees Association: Kailua-Kona and Honolulu chapters
▪ BBB Military Line presentations at Schofield Barracks
▪ Maui PrimeTime Wellness Fair
