Hawaii's BBB Activity Report for the month of November

12/7/2011

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Most Asked About Businesses

Types of Business

Inquiries

General Contractors

1286

Plumbing Contractors

1069

Electricians

1027

Auto Body Repair & Painting

898

Roofing Contractors

876

Travel Clubs

776

Pest Control Services

735

Travel Agencies & Bureaus

710

Real Estate

657

Auto Repair & Service

633







Most Complained About Businesses

Type of Business

Complaints

Resolution Rates

Auto Renting & Leasing

13

100%

Timeshare Companies

13

100%

Auto Dealers - New Cars

7

100%

Banks

6

100%

Travel Clubs

6

100%

General Contractors

4

100%

Plumbing Contractors

4

100%

Restaurants

4

NA

Real Estate Agents

4

NA

Property Management

4

100%

Airlines

4

NA



Analysis of data for November 2011:

Overall volume of activities  (Compared to November 10):

  • Web Traffic:  (40% increase)
  • Complaint Opened:  (14% increase)
  • Requests for information:6% decrease (111% increase)
  • Requests for BBB Accredited Business lists:  (109% increase)
  • Request A Quote requests: 28% increase (93% increase)
  • Mobile BBB Business Review: 1% increase

Outreach Activities this month

Navy Annual Retired Seminar

Saturday November 5, 2011

West Hawaii PrimeTime Wellness Fair

Thursday November 10, 2011


 

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