A monthly summary of activities at Hawaii's BBB.
Most Inquiries
|
Type of Business |
Inquiries |
|
General Contractors |
466 |
|
Roofing Contractors |
451 |
|
Pest Control Services |
425 |
|
Wedding Consultants |
424 |
|
Plumbing Contractors |
421 |
|
Travel Agencies & Bureaus |
374 |
|
Auto Body Repair & Painting |
369 |
|
Electric Contractors |
287 |
|
Construction & Remodeling Services |
274 |
|
Mortgage Brokers |
260 |
Inquiries about Hawaii businesses by county:
Most Complaints
|
Type of Business |
Complaints |
|
Auto Dealers – New Cars |
10 |
|
Vacation Rental Services |
7 |
|
Major Appliance Repairs & Services |
7 |
|
Property Management Services |
5 |
|
Real Estate Brokerage Services |
5 |
|
Electronic Equipment & Supplies-Dealers |
4 |
|
Travel Clubs |
4 |
|
Tour Operators & Promoters |
4 |
|
Restaurants |
4 |
|
Airlines |
4 |
|
Wedding Consultants |
4 |
Top 10 Complaint Issues
|
|
Issue |
Complaints |
|
1. |
Billing or Collection |
39 |
|
2. |
Service Quality |
36 |
|
3. |
Customer Service |
33 |
|
4. |
Contract |
32 |
|
5. |
Sales Practice |
23 |
|
6. |
Refund or Exchange |
19 |
|
7. |
Repair |
15 |
|
8. |
Product |
14 |
|
9. |
Advertising Claims |
7 |
|
10. |
Delivery |
5 |
Complaints about Hawaii businesses by county:
Other BBB services
• Complaints opened: 230
• Requests for information: 17,651
• Requests for BBB Accredited Business lists: 5,719
• BBBOnLine clicks: 46,745
• BBB business accreditation approved: 22