A monthly summary of activities at Hawaii's BBB.
Most Inquiries
|
Type of Business |
Inquiries |
|
Roofing Contractors |
499 |
|
Wedding Consultants |
464 |
|
General Contractors |
441 |
|
Plumbing Contractors |
411 |
|
Pest Control Services |
388 |
|
Travel Agencies & Bureaus |
342 |
|
Landscape Contractors |
305 |
|
Sweepstakes Companies |
284 |
|
Painting Contractors |
283 |
|
Electric Contractors |
266 |
Most Complaints
|
Type of Business |
Inquiries |
|
Auto Dealers – New Cars |
8 |
|
Airlines |
8 |
|
Hotels |
7 |
|
Jewelers – Retail |
6 |
|
Department Stores |
6 |
|
Banks |
6 |
|
Beauty Schools |
5 |
|
Vacation Rental Services |
5 |
|
Restaurants |
4 |
|
Toys – Retail |
4 |
|
Major Appliance Repairs & Services |
4 |
Top 10 Complaint Issues
|
|
Issue |
Complaints |
|
1. |
Customer Service |
34 |
|
2. |
Service Quality |
33 |
|
3. |
Billing or Collection |
31 |
|
4. |
Refund or Exchange |
28 |
|
5. |
Sales Practice |
25 |
|
6. |
Repair |
19 |
|
7. |
Contract |
16 |
|
8. |
Delivery |
12 |
|
9. |
Product |
9 |
|
10. |
Advertising Claims |
8 |
Other BBB services
Complaints opened: 228
Requests for information: 22,950
Requests for BBB Accredited Business lists: 5,955
BBBOnLine clicks: 33,844